dhka7's Privacy Policy
Your personal information is our top priority — we keep it secure with SSL encryption and strict security measures.
This Privacy Policy ("Policy") applies to users of the dhka7 platform. It describes in detail what information we collect when you use dhka7's website, services, or account, how that information is used, who it may be shared with, and what rights you have.
We believe transparency is the foundation of trust. That is why this Policy is written in simple, clear language so you can fully understand what we do and do not do with your information.
By using dhka7's services, you are considered to have consented to the terms of this Privacy Policy. If you disagree with any term in this Policy, please refrain from using our services.
What Information We Collect
dhka7 only collects information that is genuinely necessary to provide our services. We never collect excessive or irrelevant information.
1.1 Registration and Account Information
When you open an account with dhka7, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- Information related to your preferred payment method (bKash, Nagad, Rocket, Upay, or bank account)
1.2 Identity Verification Information
For security and fraud prevention purposes, we may collect certain documents during identity verification (KYC):
- National ID card (NID) or passport details
- Proof of address documents
- Bank statement or payment receipt if required
1.3 Transaction and Activity Information
The following is collected automatically while you use your account:
- Deposit and withdrawal history
- Betting and game-related activity
- Account login times and dates
- IP address and device type
1.4 Cookie and Technical Information
Our website uses cookies and similar technologies. Through these we collect:
- Browser and operating system type
- Page visit information and session duration
- Referral source (where you came from before reaching our site)
Purpose of Using Information
dhka7 uses your information only for specific and legitimate purposes. We never sell your information or share it with third parties without permission.
| Type of Information | Purpose of Use |
|---|---|
| Registration information | Account creation and identity verification |
| Payment information | Processing deposits and withdrawals |
| Transaction history | Maintaining financial records and fraud prevention |
| Game activity | Improving service quality and responsible gaming monitoring |
| Contact information | Providing support and sending important notifications |
| Technical information | Site security and improving user experience |
Important: We do not sell your personal information to third parties for marketing or advertising purposes. Your information is used solely to provide you with better service.
Information Sharing and Disclosure
dhka7 may share your information with third parties only in very limited circumstances and only for specific purposes.
3.1 Service Providers
We work with trusted partners to operate our services. These include payment processing services (bKash, Nagad, Rocket, Upay, and banking partners), technology and hosting service providers, and customer service platforms. These partners receive only the information necessary for their specific role and are contractually bound to uphold dhka7's privacy standards.
3.2 Legal Obligations
We may be legally required to disclose your information in the following circumstances:
- A valid order or warrant from a Bangladesh court or competent authority
- Investigations into money laundering or fraud
- The need to comply with applicable laws and regulations
3.3 What We Do Not Do
- We do not sell your information to advertisers or marketing agencies
- We do not share information with third parties for the purpose of selling their products without your consent
- We do not disclose information for profiling or individual targeting
Information Protection and Security
The security of your information is dhka7's highest priority. We apply industry-standard technical and administrative measures to protect your information from unauthorized access, use, or disclosure.
4.1 Technical Security Measures
- SSL/TLS Encryption: All our connections are secured with 256-bit SSL encryption, keeping data transfers between your browser and our servers fully safe.
- Data Encryption: Sensitive information — particularly payment and identity data — is stored in an encrypted state on our servers.
- Firewall and Penetration Testing: Our systems undergo regular security testing.
- Two-Factor Authentication: An additional layer of security is ensured when accessing your account.
4.2 Administrative Security Measures
- Only authorized staff can access your information
- All staff sign confidentiality agreements
- All data access logs are stored securely
- Regular security training and audits are conducted
No transmission of information over the internet is completely secure — however, we make every effort to protect your information by following the highest industry standards.
Data Retention and Duration
dhka7 retains your information only for as long as necessary. When determining retention periods, we consider the following:
5.1 Active Accounts
We retain all your information for as long as your account remains active. This is necessary to provide you with uninterrupted service and to maintain a history of your activity.
5.2 Closed or Inactive Accounts
Even after an account is closed, we may retain certain information for a defined period for legal and regulatory reasons:
- Financial transaction records: as required by applicable law
- Identity verification information: for fraud and money laundering prevention
- Communication records: as needed for dispute resolution
5.3 Data Deletion
After the defined retention period ends or when legal obligations are fulfilled, we securely delete or anonymize your personal information so you can no longer be identified.
Your Rights and Choices
As a dhka7 user, you have several important rights over your own information. We respect these rights and support you in exercising them.
6.1 Right to Access Information
You can find out at any time what information we hold about you. Upon request, we will provide you with a copy of that information within a reasonable time.
6.2 Right to Correct Information
If any of your information is inaccurate or incomplete, you can request a correction. Many details can be updated directly from your account settings.
6.3 Right to Delete Information
In certain circumstances you can request that your information be deleted. Please note that where legal obligations exist, we may be required to retain some information.
6.4 Right to Opt Out of Marketing Communications
You can opt out of dhka7 promotional emails or notifications at any time. To do so, contact our support team.
6.5 Cookie Preferences
You can accept or reject cookies by changing your browser settings. However, disabling cookies may cause some services to not function correctly.
To exercise any of your rights or to make any information-related request, please contact our support team.
Cookie Policy
Cookies are small text files stored in your browser that help our website function correctly and improve your experience. dhka7 uses the following types of cookies:
7.1 Essential Cookies
These cookies are essential for the core functionality of the website. They are used to remember whether you are logged in, ensure security, and manage your session. Without these cookies, the site cannot function correctly.
7.2 Functional Cookies
These cookies remember your preferences — such as language selection and other personalized settings — so you do not have to configure the same settings on every visit.
7.3 Analytics Cookies
We use analytics cookies to collect anonymous statistics, which help us understand which parts of the site are used most and how services can be improved.
Protection of Minors
dhka7's services are intended solely for those aged 21 and above. We do not knowingly collect any personal information from minors.
If we have reason to believe a minor has opened an account on our platform, we will immediately close that account and delete all collected information.
If parents believe their child has registered with dhka7, please contact our support team immediately.
Third-Party Links
dhka7's website may occasionally contain references to third-party websites (such as payment service provider sites). Please note that these external sites have their own privacy policies and dhka7 is not responsible for them.
You are advised to read the privacy policy of any third-party website before visiting it.
Changes to the Policy
dhka7 may update this Privacy Policy from time to time. The Policy may be revised due to service improvements, the addition of new technologies, or changes in law.
For significant changes, we will send a notification to your registered email and mention the date of the latest update at the top of the policy published on the website.
If you continue to use dhka7 after the changes, you will be considered to have agreed to the new policy. Therefore, it is recommended that you check this page regularly.
Contact us
If you have any questions, concerns, or requests about this privacy policy — or if you wish to exercise any rights regarding your information — our support team is always here for you.
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